Integration Nightmare: Customer Reports Plugin Failure and Lack of Support from WeConnectCode
A business client has reported serious concerns regarding customer support and service reliability after purchasing multiple licenses of the Odoo for Gravity Forms plugin developed by WeConnectCode. The case highlights growing frustration among software buyers when technical problems arise and vendors fail to provide timely assistance.
The client states that the company acquired 25 licenses of the plugin from the vendor’s official site to incorporate WordPress Gravity Forms into the Odoo ERP platform as part of its professional workflow, and although the plugin initially seemed fully operational, it only carried out the expected synchronization tasks for about five days.
However, the situation changed abruptly when the system suddenly stopped working and began displaying a “License Not Valid” activation error, preventing the integration from continuing to operate. Since the failure occurred, the customer reports that the plugin has become completely unusable.
What has generated the greatest concern for the affected company is not only the technical issue itself but the complete lack of response from the vendor’s customer support channels. Over the past ten days, the client states that multiple attempts have been made to contact WeConnectCode through all available channels listed on the company’s website, including support forms and email requests.
Despite these repeated attempts, the customer reports that no response has been received from either technical support or commercial representatives.
The client also notes that communication options appear to be extremely limited. According to the company, WeConnectCode does not provide a visible telephone number, live chat service, or active social media channels where users could request assistance or escalate urgent issues. As a result, customers experiencing technical problems may find themselves without any immediate way to obtain support.
Additional concerns have been raised regarding the vendor’s website infrastructure. The customer reports that the website has presented SSL certificate issues, triggering security warnings in certain browsers and making access unreliable in some cases. These technical problems further complicate attempts to reach the vendor through the official website.
The affected company emphasizes that technical issues can occur with any software product, particularly with tools designed to integrate complex systems such as WordPress and ERP platforms. However, they stress that responsiveness and customer service are critical elements of professional software development and support.
When support channels fall quiet, customers are left without answers, unable to bring their systems back online and uncertain about the standing of their licenses or services.
The client is now calling for a prompt response from WeConnectCode to clarify the status of the plugin license, provide technical assistance to resolve the activation problem, or offer an appropriate refund if the software cannot be restored.
The company hopes that this situation can be resolved quickly and that communication with the vendor will be reestablished so that the integration can resume normal operation.